Last updated: 22 July 2026

This Refund Policy applies to purchases made on the Tajheez website at tajheezads.com (the “Platform”), operated by Elaaf Digital Innovations (Commercial Registration No. 197903-1), Kingdom of Bahrain. It should be read together with our Terms & Conditions.

1. What you are purchasing

Payments on the Platform are for tokens (sold individually or in packages) that are used to publish and feature ads. Tokens are digital items that are made available to your account immediately after a successful payment.

2. Token purchases are non-refundable

Because tokens are digital and delivered to your account instantly, all token and package purchases are final and non-refundable for cash, except where a refund is required by applicable law or is expressly provided below. Tokens have no cash value and cannot be exchanged for money.

3. Token credit when an ad is rejected

Ads are subject to review. If you use a token to publish an ad and that ad is rejected during moderation, the token is automatically credited back to your account. Credited tokens are valid for 30 days from the date they are returned and can be used to publish another ad. This credit is made in tokens only; no cash refund is issued.

4. Situations that do not qualify for a refund

• Tokens that have been used to publish or feature an ad that was approved;
• Ads that expire at the end of their paid duration;
• Ads removed because they breached our Terms & Conditions or applicable law;
• Change of mind after tokens have been added to your account;
• Tokens received free of charge through promotions, coupons, or bonuses.

5. Incorrect or duplicate charges

If you were charged in error, charged more than once for the same purchase, or paid but did not receive your tokens, contact us within 14 days at info@elaaf.net with your payment reference. We will investigate and, where a genuine billing error is confirmed, arrange an appropriate correction or refund through the original payment provider.

6. How refunds are processed

Where a cash refund is approved under this policy, it is made to the original payment method through the relevant payment provider (Tap Payments, BenefitPay, or PayPal). Processing times depend on the provider and your bank, and are typically completed within 7–14 business days.

7. Contact us

For any billing or refund question, contact Elaaf Digital Innovations:

Office 16, Building 44, Road 3901, Hajjeyat 939, Kingdom of Bahrain
Phone: +973 3656 3653
Email: info@elaaf.net